Something we often strive to burn into the minds of newly minted community managers here at Taunt is the importance of delegation, and the required trust in those to whom you delegate tasks. Back when we…
Something I've found lacking in a lot of new community sites that I've come across is personal interaction from the site staff to new members. The old "meet and greet" is often taken for granted, but it…
Dealing with trolls, flames, and common bad behaviour within your community is generally pretty cut-and-dried. If someone starts howling, you're apt to whip out the proverbial muzzle and lay down the law as needed. A fake…
In most communities, online or otherwise, analyzing your membership will reveal something close to a pyramid structure of usage. Don Dodge has an excellent post on the subject on his blog, definitely worth a read if…
This post is a bit of a personal anecdote, and leans a little to the technical side of community management, so bear with me. My wife recently started a little discussion forum catering to a very…