Something I've found lacking in a lot of new community sites that I've come across is personal interaction from the site staff to new members. The old "meet and greet" is often taken for granted, but it…
Dealing with trolls, flames, and common bad behaviour within your community is generally pretty cut-and-dried. If someone starts howling, you're apt to whip out the proverbial muzzle and lay down the law as needed. A fake…
In most communities, online or otherwise, analyzing your membership will reveal something close to a pyramid structure of usage. Don Dodge has an excellent post on the subject on his blog, definitely worth a read if…
This post is a bit of a personal anecdote, and leans a little to the technical side of community management, so bear with me. My wife recently started a little discussion forum catering to a very…
Personally, I've managed, designed, and belonged to online communities for as long as I can remember, going back to the early days of the 'net, and prior to that, to the golden years of dial-up BBSs and…