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Taunt Media

Web development & community management specialists.


Archives: December 2011

Taunt Media 2011-12-14T17:23:15-08:00
Welcoming new members

Community tip #2: Meet and greet

  • Community 101
  • Customer Support
  • Engagement
Nick Bouton | Dec 14, 2011

Something I've found lacking in a lot of new community sites that I've come across is personal interaction from the site staff to new members. The old "meet and greet" is often taken for granted, but it…

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Not your garden-variety troll: a trolling guide

  • Community 101
  • Managing Users
  • User Scenarios
Nick Bouton | Dec 11, 2011

Dealing with trolls, flames, and common bad behaviour within your community is generally pretty cut-and-dried. If someone starts howling, you're apt to whip out the proverbial muzzle and lay down the law as needed. A fake…

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Love the pyramid

Community tip #1: Love the pyramid

  • Community 101
  • Engagement
Nick Bouton | Dec 3, 2011

In most communities, online or otherwise, analyzing your membership will reveal something close to a pyramid structure of usage. Don Dodge has an excellent post on the subject on his blog, definitely worth a read if…

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Weeding out spam profiles

Anti-spam techniques: Weeding out spam profiles

  • Community 101
  • Social Software
Nick Bouton | Dec 2, 2011

This post is a bit of a personal anecdote, and leans a little to the technical side of community management, so bear with me. My wife recently started a little discussion forum catering to a very…

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Welcome to my nightmare

Online communities: Welcome to my nightmare

  • Community 101
  • Engagement
  • Managing Users
Nick Bouton | Dec 1, 2011

Personally, I've managed, designed, and belonged to online communities for as long as I can remember, going back to the early days of the 'net, and prior to that, to the golden years of dial-up BBSs and…

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About us

Taunt Media Inc. was established in Vancouver, BC, Canada on January 1st, 2008 by founder and principal Nick Bouton.

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